Solution Bench Support - Welcome

As a result of market consolidations, we have witnessed firsthand how domain expertise has vanished overnight as a direct result of employee turnover. When this occurs, companies are left without access to people who have a deep understanding of how the products they have purchased work, therefore support issues can take longer to resolve. We formed Solution Bench back in 2008 in part to help companies overcome the challenges associated with this effect.

Solution Bench is founded on a mission to be forever uniting people and paper in a digital world. We are recognized experts in the Document Processing, Archive and Retrieval (DPAR) industry. With over 36 years of combined experience in creating agile and adaptive solutions and technologies, we consistently transform traditionally complex solution deliveries into fast, flexible and worry-free experiences.

Solution Bench includes former KnowledgeLake, Optika, PC DOCs, IMR, Captaris and Open Text employees who have extensive knowledge and experience in the document and business process management arenas. Our reputation and years of experience with multiple product lines have uniquely positioned us as the recognized experts with both customers and channel partners alike.

We excel at providing incomparable customer experiences through extraordinary end-user solutions that are easy to use, quick to deploy and provide rapid returns on their investment. Solution Bench would like to have the opportunity to treat you as a valued customer. Should you have any question about our support plans or other offerings, please contact us at

Getting Started

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